Frequently Asked Questions
Please read our FAQ before sending us a message.
Your code can be activated in two ways: from the app mioID (purchasable on the apple or google play store) or through the website http://www.helpcodelife.com in the section “Activate code”.
Inside your account mioID, you can connect as many code as you want, in this way you don’t have to insert all the information again.
To connect a new code to your account you need to login in your mioID account, go in the section connected products and click on the plus, then insert a name (ex. White band) and the code printed on next to the QR code. For support contact firstname.lastname@example.org
To delete a code from your account you need to login in your mioID account, go in the section connected products and click on the trash. Remember that your code last for 1 year starting from the date of first activation. For support contact email@example.com
To upload your data you need to login in your mioID account with the email and password used during the registration, once inside your account you can add, modify and delete your data.
To scan the QR Code you can use any QR code reader App
Your data are stored in a protected server in Switzerland. The server has all the certifications requested for the protection of sensitive data.
To delete your medical data you need to login in your mioID account with email and password used during the registration. Once, inside your account, you can delete the medical data by clicking on the trash.
Yes, you can share your documents. To share your documents you need to login in your personal account on www.helpcodelife.com, then you go in the document section and click on the arrow to forward the document.
Yes, a major part of the medical staff is well informed and we are working to inform the remaining staff.
Yes, it is possible to read the QR code in 3 ways:
1– By scanning the QR code with any QR reader app.
2- By inserting in the browser www.forhelp.org/yourcode (the code printed next to the QR code).
3- By inserting the code in the emergency section you find on www.helpcodelife.com
If you can’t see your data when scanning the QR code, try logging in your account on www.helpcodelife.com and go in the section linked products. Next to the trash it is displayed an on/off button. If the button is on it means that you have blocked your code. To unlock the code you need to switch the button to off.
In the online shop is possible to pay with Credit Card and Paypal.
To deliver in Italy it takes 24 to 48 hours and in the rest of the World it takes 1 week.